Tax Assistance (AARP and FTP)

Updated as of 02/18/2025

IRS e-Filing Start Date: Tuesday, January 27, 2025
Tax Filing Deadline: Tuesday, April 15, 2025

Call LINC/2-1-1 for assistance

PLEASE CALL 2-1-1 (alternate numbers: 901-415-2790 or toll-free 855-354-4211) for information about free tax assistance 

Our helpful LINC/2-1-1 staff are available to assist you by phone:

• Monday – Thursday, 9:00 AM – 8 PM;
• Friday & Saturday, 10 AM – 6 PM; and
• Sunday 1 PM – 5 PM.

IN CASE OF BAD WEATHER, WE ADVISE YOU TO CALL 2-1-1 TO SEE IF WE HAVE RECEIVED NOTICE OF LAST MINUTE CLOSINGS OR CHANGE IN SCHEDULE

AARP Sites at Memphis Public Libraries

All sites are walk-in/first come first serve. AARP sites give preference to those 60 and up.

What documents to bring.

The AARP Foundation Tax Aide page includes a site locator that can be used to find other sites within the region:

United Way Free Tax Preparation at Memphis Public Libraries

All sites are walk-in/first come first serve. Household income of $67,000 or less

Super and Satellite Sites

Mobile Sites

Visit United Way of the Mid-South Free Tax Prep page for details on sites, income requirements, and documentation to bring.

Information on all sites throughout the region can be found here:

Taxpayer Advocate Service

The IRS Taxpayer Advocate Service will provide information for first-time tax filers and assistance for filers with individual or systemic tax problems. Bring your questions and documents to the 3rd floor of the Benjamin Hooks Central Library every other Thursday during the tax filing season.  

For one-on-one assistance, a government-issued ID will be required. 

The Taxpayer Advocate Service (TAS) is an independent organization within the IRS. We are here to protect your rights as a taxpayer and help you with tax problems you can’t resolve on your own.

General Filing Information

Visit the “File your tax return” page with the IRS to find information such as:

• Filing dates
• Required documents
• Ways to file for free
• Access to forms and instructions
• Where to mail paper forms
• and more.